Paypal Common Issues

1. Why my customers are not directed to Paypal to finish the payment?

URL forwarding and Frame for your own domain are not allowed by Paypal, which is regarded as insecure. You may need to set your own domain via standard steps.

2. My paypal orders don't show up

PayPal sometimes experiences delays in their IPN (Instant Payment Notification) service which is the mechanism used to tell Miiduu about completed orders. Delays can range from a few minutes to several hours. If the orders still don't show up, you should deliver products based the payment record in your Paypal account. You may find your missing orders under menu: Sales->Order->Missing order.

IPNs are only part of the Website Payments Standard package. Website Payments Pro does not have this issue and all orders should show up immediately.

3. Currency Issue

If your default currency is not USD (as default currency in Paypal), you need to confirm that your currency is accepted by Paypal. What's more, make sure the currency code in your dashboard (System->Localisation->Code) is in accord with Paypal.

4.This transaction cannot be processed due to an invalid merchant configuration.

Please complete the following checklist:

1) Make sure you've signed up with PayPal for PayPal Website Payments Pro. This is a services provided on top of the standard PayPal package and costs approximately 30$ USD a month.

2) Make sure that you have accepted the "PayPal Payments Pro" agreement in your PayPal account after you have been approved by PayPal for PayPal Payments Pro.

If still got the same error then:

3)Logged into PayPal account. Went to “Profile” then "My selling tools” then "API access”, "View API Signature”. Removed the API Signature and recreated it. Back to your miiduu account and input new API informations.

5.The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.

You Need ToTurn Off the PayPal Encrypted Website Payments Feature

1)Log in to your PayPal account.

2)Click Profile.

3)From the Selling Preferences column, click Website Payment Preferences.

4)In the Encrypted Website Payments section, select Off.

5)Click Save.

How to Reinstall the Facebook Shop after Delete it

When you reinstall facebook shop after you delete or accidently  delete it, the error message may pop up:  the page exist!change another page and try again.

If so, you need to delete the App in your facebook first, then clean the cache/cookies and we'll clean the old  links  for you. Lastly, reinstall the App.

Why Facebook Shop First Page Doesn’t Show As the Template

When you click ' Shop' on your facebook, you may view your shop doesn't show as the template demo.

It is due to that  Facebook has set the iframe tab for the page’s width which is 520px.